Welcome to seexdoll.com
At Seexdoll, we take pride in offering premium-quality, handcrafted dolls built to the highest industry standards. Every product undergoes strict quality control checks before shipment to ensure you receive the best possible experience.
For your peace of mind, we also provide a free 24-hour cancellation period after placing your order.
Buy with confidence and enjoy a smooth, discreet shopping experience with Seexdoll.
Cancellation Policy
Order processing usually begins within 24 hours of receiving your payment. Please double-check your order details before confirming your purchase.
If you wish to cancel your order after 24 hours, production costs may have already occurred. The following fees apply:
| Order Status | Cancellation Fee |
|---|---|
| Within 24 hours of purchase | 10% |
| Doll production has started | 50% |
| Doll has been completed | 80% |
| Doll has been shipped | 100% (non-refundable) |
| In-stock dolls | Non-refundable |
Note:
Once your order enters production, materials and labor costs are incurred.
Orders cannot be canceled once the doll has shipped.
Factory Proof & Customization Confirmation
When your doll is completed, we will send you factory confirmation photos.
You may request small adjustments (e.g. areola color, pubic hair, penis size, standing option) within 48 hours of receiving the factory photos.
If no response is received within 48 hours, your doll will be automatically approved and shipped.
Returnable Items
You may request a return, refund, or exchange within 30 days of receiving your order only if one of the following applies:
The item arrived faulty, damaged, or soiled upon delivery
You received the wrong doll or wrong model
If you encounter any of the above issues, please contact our Customer Service Center as soon as possible with your order number, photos, and a brief description.
If, for any reason, you decide you no longer want the doll, you may contact us within 30 days of delivery for a partial refund of the product cost (shipping and production fees are non-refundable).
Non-Returnable Items
All Seexdoll products are custom-built to order according to each customer’s specifications.
As these are personal, hygienic items, once produced, we cannot resell or restock them. Therefore, we do not accept returns unless the item arrives damaged or defective.
If a doll is damaged after use, we will not provide a replacement but can offer maintenance videos, repair tools, or guidance (a small fee may apply depending on the situation).
We cannot accept returns in the following cases:
User-caused damage or misuse
Dolls that have been used
Minor makeup or color differences
Slightly loose eyelashes or small aesthetic imperfections
Important:
All returns must be authorized by the Seexdoll Support Team.
Returns sent without an approved RMA (Return Merchandise Authorization) will not be accepted.
Returns Process & Time Frame
Please follow these steps carefully to ensure a smooth process:
Submit a Return Request
Contact our Service Center and provide:Order number
Product name or SKU
Reason for return (with supporting photos/videos)
Receive RMA Form
Our customer service team will reply within 24 business hours with your RMA Form and the return address.Ship the Item Back
Return the item according to the instructions on the RMA form and send us proof of return (tracking number and valid receipt).Inspection & Refund
Once your return is received and inspected, we will notify you by email.
Refunds or exchanges are usually completed within 30 days after receipt.
Refund processing times:
Credit Card: 7–14 business days
PayPal: within 48 hours
Return Shipping Costs & Address
Please always contact us first to obtain an RMA Form and the correct return address before sending anything back.
If the return is due to customer reasons (e.g., wrong order, change of mind), the buyer is responsible for the return shipping fee.
If the return is due to Seexdoll’s error or product defect, we will cover the return shipping cost.
Important Notes
Unauthorized returns or packages without an RMA will be refused.
Once the doll has been shipped, it cannot be canceled or recalled.
Minor variations in makeup, skin tone, or body firmness are considered normal and not grounds for return.
Always handle and clean your doll according to our care instructions to maintain product quality and hygiene.
Contact Us
If you have any questions or need help with your order, please reach out to our Customer Service Team:
📧 hi@seexdoll.com
🌐 seexdoll.com
We’re happy to assist you with order updates, changes, or after-sales support.
Final Words
Thank you for choosing Seexdoll.
Our dolls are crafted with care, built from high-quality materials, and tested to ensure safe, realistic performance.
We’re proud to deliver you a premium, factory-direct experience — with fair and transparent policies designed to protect both our customers and our craftsmanship.
